Delivery Policy
At Terapanel, we strive to offer you simple, transparent, and traceable delivery.
Delivery
Delivery is free in metropolitan France.
All orders are shipped with a tracking number, sent as soon as your order is dispatched.
Preparation Time
Each order is carefully prepared before shipping.
Preparation time is generally 1 to 3 business days.
Delivery Times
Once shipped, your order is usually delivered within 12 to 15 business days.
These times are indicative and may exceptionally vary depending on periods of high activity, logistical constraints, or customs formalities.
Order Tracking
As soon as your order is shipped, an email containing your tracking number will be sent to you.
This will allow you to track the progress of your package at each stage.
Delivery Address
It is the customer's responsibility to verify the accuracy of the information provided during the order.
In the event of an incomplete or incorrect address leading to a return of the package, re-shipping fees may be requested.
Receiving Your Order
We recommend that you check the condition of your package upon receipt.
In case of a visibly damaged package, we invite you to report it immediately to the carrier and contact us as soon as possible at the following address:
Questions
For any questions regarding your delivery, our customer service remains at your disposal: